1. What is Heera Shea Butter?
Heera Shea is a natural skincare brand offering organic hand-whipped shea butter designed to provide relief for individuals with eczema and sensitive skin. Our products are made from ethically sourced shea butter, ensuring purity and quality.
2. How do I use your shea butter?
Our shea butter can be applied directly to the skin, focusing on areas that are dry, irritated, or in need of extra moisture. For best results, use after a shower or bath when the skin is slightly damp to lock in hydration.
3. Do you offer returns or refunds?
No, due to the nature of our products, we do not accept returns or provide refunds once an order has been placed. All sales are final.
4. What payment methods do you accept?
We accept payments through M-Pesa, Mastercard, Visa, and PayPal, giving you a variety of secure payment options.
5. How is delivery handled?
We use Pickup Mtaani for deliveries. Once your order is ready, you will receive details about how and where to collect it. A one-time delivery fee applies to each order.
6. Do you ship internationally?
At this time, we only offer delivery within Kenya through Pickup Mtaani. We are exploring options for international shipping in the future.
7. Are your products suitable for all skin types?
Yes, our organic shea butter is suitable for all skin types, especially for individuals with eczema, sensitive, or dry skin. However, if you have specific skin concerns, we recommend consulting a dermatologist before use.
8. How do I contact customer support?
For any inquiries or support, you can reach out to us via email at customercare@heerasheabutter.com or call us at (254) 797816805. We are here to assist you with any questions you may have.
